Shop Policies
Flat rate shipping of either $4 or $8, based on weight. Free U.S. shipping on all orders over $35. Please allow for 1 week processing time during normal operating months. During peak season, please allow 2-3 weeks for processing time.
LOCAL PICK UP:
Pick up is not offered at this time. We are sorry for the inconvenience. We are looking into how to accomplish local pick up for future orders.
DELIVERY:
Packages returned to Wandering Desert Handmade, for whatever reason, will only be re-shipped upon REPAYMENT of shipping costs by customer. Please make sure your address is correct at time of purchase; Wandering Desert Handmade is not responsible for incorrect addresses.
LOST/STOLEN ITEMS:
Lost/stolen packages are very rare, but in the event of a package becoming lost or stolen Wandering Desert Handmade will not be held responsible. If your package is lost or stolen please check with anyone else living at the residence and/or neighbors. If you are unable to locate your package please contact USPS with your tracking (in email) and file a claim with them.
INTERNATIONAL SHIPPING:
At this time, we do not ship internationally. We are sorry for the inconvenience.
Returns:
All refunds/returns/exchanges for handmade goods are decided on a case-by-case basis. I want you to be thrilled with your purchase & will do what I can to help you be happy.
- Buyer pays for return shipping to Wandering Desert Handmade
- All returned items will be issued store credit in the form of a unique code, refunds in form of return to CC will no longer occur.
- If an item is sent back to WDH without prior knowledge, it will be sent back as a "return to sender" and a code will not be generated.
- If an item is returned in any form that is deemed not acceptable, WDH will contact the sender and either a) return it to sender at senders expense OR b) donate to a local charity; no gift card will be generated.
By purchasing online with Wandering Desert Handmade you agree to the Return Policy stated here, on our website.
INITIATE A RETURN:
All Returns >> email wanderingdesertboutique@gmail.com with the message line: RETURN
Please allow 3-5 business days from your items returning back to us to process and issue your store credit in the form of a gift card/unique code
FINAL SALE:
Items include: sale items, free gifts and all custom orders
*Wandering Desert Handmade is NOT responsible for any damages resulting from cutting into packaging with scissors/razor blade or damage caused by removal of any tags.